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In-house vs. outsourced BNPL: Making the right choice for your B2B business
For many enterprise retailers, Buy Now, Pay Later (BNPL) is an established payment option. But as transaction volumes rise and businesses enter new markets, running BNPL in-house can become more complex. At some point, retailers need to weigh the benefits of retaining control against the cost of managing payments themselves.
Three lessons from Riverty's 100-day customer care transformation
How can businesses turn AI ambitions into measurable business value? At Di BankTech in Stockholm, Timo Reis, Global Operations Excellence Lead at Riverty, shared how the company successfully rolled out a unified, AI-ready customer care platform for two business lines across eight European markets in just 100 days. The transformation delivered faster response times, more efficient operations and around €1 million in annual savings — while establishing a scalable foundation for further automation and AI adoption.
Is your payment service provider holding your business back?
An online shopper reaches the checkout stage with a full cart. They go to pay but their usual method isn’t listed. They hesitate, then open a new tab to check a competitor’s site. They don’t come back. Many merchants judge their payment setup solely on whether it works. Payments go through, refunds are processed. On paper, everything looks fine.