In-house vs. outsourced BNPL: Making the right choice for your B2B business

For many enterprise retailers, Buy Now, Pay Later (BNPL) is an established payment option. But as transaction volumes rise and businesses enter new markets, running BNPL in-house can become more complex. At some point, retailers need to weigh the benefits of retaining control against the cost of managing payments themselves.

Three lessons from Riverty's 100-day customer care transformation

How can businesses turn AI ambitions into measurable business value? At Di BankTech in Stockholm, Timo Reis, Global Operations Excellence Lead at Riverty, shared how the company successfully rolled out a unified, AI-ready customer care platform for two business lines across eight European markets in just 100 days. The transformation delivered faster response times, more efficient operations and around €1 million in annual savings — while establishing a scalable foundation for further automation and AI adoption.

Is your payment service provider holding your business back?

An online shopper reaches the checkout stage with a full cart. They go to pay but their usual method isn’t listed. They hesitate, then open a new tab to check a competitor’s site. They don’t come back. Many merchants judge their payment setup solely on whether it works. Payments go through, refunds are processed. On paper, everything looks fine.

How successful beauty brands win with seamless purchase experiences —from checkout to after-sales

The most successful beauty brands don’t consider checkout and after-sales as separate elements of the customer journey. They consider it to be one connected and seamless experience. And it’s that shift in thinking that separates brands with strong repeat purchase rates from those that continually have to reacquire customers they’ve already won.

Refund transparency: The most underestimated driver for fashion customer loyalty

In fashion retail, refunds are a fact of life. So, what if your brand could transform its refund process from a necessary hassle into a driver for fashion customer loyalty? The answer is refund transparency.

How Haibu Simplified B2B Purchasing with Riverty’s Monthly Invoice

Professional buyers order often, in varying amounts, at whatever hour the working day allows. For the merchants who supply them, every one of those orders traditionally comes with a payment moment attached. Haibu, a supplier to professional hairdressers and salons, saw how much friction that added up to – and worked with Riverty to remove it. With Riverty’s Monthly Invoice, Haibu’s customers now consolidate all their purchases into a single invoice at the end of the month.