Introducing Riverty:
Enhancing our Commitment to Human-Centricity
We are thrilled to share that Gothia will be rebranded as Riverty Back in Flow in the upcoming weeks.
As a valued partner, you have already been part of our rebranding journey. Now, we are extending this transformation to our B2C operations, bringing a new level of financial empowerment to our debt collection services for consumers.
Why the change?
Riverty reflects our dedication to providing easy and fair payment solutions for everyone. We want to meet consumers at eye-level, providing them with the guidance and flexibility needed to make informed financial decisions. This way, we can create a positive impact on both your business goals and your consumers’ financial lives.
What does this mean for you and your consumers?
Consumers will be informed about the rebranding through direct communication, ensuring a smooth and transparent transition. Our dedicated team will continue to manage and support consumer accounts, maintaining the same level of service you rely on.
We’re launching an upgraded Consumer Self Service Portal that offers new features and a more user-friendly interface. This upgrade is designed to empower consumers to manage their finances more effectively.
Consumers will continue to have the flexibility to settle their outstanding receivables via instant bank transfer, bank card or in installments, ensuring they have convenient options that suit their needs.
We continue to prioritize simplicity, flexibility, and transparency, offering tailored solutions that meet the unique financial needs of each consumer. Besides, our Financial Academy will provide consumers with helpful guidance to better handle their demands.
Introducing the New Consumer Portal
As part of our commitment to enhancing consumer experience, the new Consumer Self Service Portal will provide several key features that make financial management simpler and more efficient for your consumers:
Any questions?
For more information, please visit our FAQ section below, or contact your Key Account Manager. We are here to assist you, and to ensure a seamless transition for our consumers.
FAQ
The rebranding to Riverty has been already launched for our B2B clients back in October 2022, and it will now be extended to our B2C operations in the upcoming weeks as well. From the date of the transition, consumers will be able to see the Riverty name on all our communications and our new Consumer Self Service Portal.
Under the Riverty brand, we are not only changing our appearance but introducing an even more digital and consumer friendly way to pay open receivables. This is reflected in our upgraded Consumer Self Service Portal entailing easier user navigation and a greater variety of flexible payment options, as well as in our improved communication flows and commitment to financial education.
The core services offered to consumers remain the same. However, the rebranding brings an enhanced Consumer Self Service Portal, providing better functionality and user experience. Our commitment to delivering intelligent and fair financial solutions continues unchanged.
The new Consumer Self Service Portal will include features such as:
- A more intuitive and user-friendly interface
- Calendar notifications for upcoming installments and the ability to pay multiple claims
- Improved account management tools for a comprehensive overview of outstanding claims
To ensure a smooth transition and trust in the Riverty brand, consumers are informed upfront of the rebranding on all our communication channels. With the date of the rebranding, consumers who access the Gothia website will be redirected to a dedicated landing page on our website where they can find helpful information and guidance. There will also be a redirect to the new Consumer Self Service Portal, with a rebranding notification in place.
For more information or support regarding the rebranding, please contact your dedicated account manager. They are available to assist you with any questions or concerns.
Consumers already enrolled in Gothia's payment process will not experience any changes to their existing arrangements. Their account details and payment schedules will remain the same, and they will continue to receive support from our dedicated team under the Riverty name.
The rebranding to Riverty reflects our commitment to human-centricity and financial empowerment. The enhanced Consumer Self Service Portal will provide a more seamless and user-friendly experience, making it easier for consumers to manage their debt and communicate with us. This, in turn, strengthens our relationship with consumers and improves the overall debt collection process.
Discover more about Riverty