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Dispute Resolution

The EU Commission offers to consumers an online dispute resolution platform. The link is This platform allows consumers to resolve disputes based on online orders (purchase of goods or services) without involving a court.

General information obligation regarding § 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (“Verbraucherstreitbeilegungsgesetz“, VSBG)
We will not participate in any dispute resolution in terms of the VSBG.