At Riverty, we strive to continuously improve our services. An important part of that work is to take advantage of feedback, suggestions, and remarks from our customers. It is also important for us to take the complaints of dissatisfied customers seriously. For this Riverty has a special policy, which emphasizes the importance of quickly and objectively investigating what happened. You are always welcome to send us your question, comments or complaints and we will get back to you shortly.
File complaints via our website
If you as a customer of Riverty feel that you have been treated unfairly or that Riverty has acted incorrectly in your case, you can report this via this page. We will try to get back to you within two working days.
We respond in the way you have stated that you prefer in your message. If you have not provided a contact method, we will in the first instance give you feedback by telephone as soon as our internal evaluation of the complaint is completed.
If possible, please include the following information:
- Your name
- Your customer number
- Daytime telephone number, including area code
- Description of what happened, relevant dates and if applicable the name of your administrator