Customer Service
Expert or career changer - your strengths count for us
As a Customer Service Specialist, you help keep payment flows running smoothly — using empathy, communication skills, and a good sense for solutions. You interact with people every day, support them with their concerns, and balance the needs of sellers and buyers.
No matter your background – what counts is your talent for communication. We offer a thorough onboarding, flexible and family-friendly working hours, supportive colleagues, and a secure job with real growth opportunities.
Inside Customer Service: Interview with Matthias & Irina
In Customer Service, one thing matters most: people who listen, understand, and help.
Our colleagues Matthias and Irina share insights into their work in telephone customer service – talking about why they love their jobs, how they support people every day with empathy and patience, and what makes Riverty special to them.
FAQs about Customer Service
- We receive your application documents
- We review your application documents
- We conduct a short telephone interview
- You are invited to a personal interview
- We accept or decline your application (this takes 1-2 weeks after the personal interview)
- We sign the employment contract
Here is a brief overview:
- Attractive monthly salary
- Employee discounts via the Bertelsmann Corporate Benefits Platform
- Products from well-known manufacturers at attractive special rates in numerous areas such as fashion, travel, events and much more!
You can find an overview of the benefits offered in the relevant job discription
You should discuss whether you are approved for further training with your direct supervisor. In principle, we offer our employees the opportunity to continue their education and grow. However, this depends on your previous performance.
Training opportunities:
- Internal training opportunities
- Peoplenet: extensive e-learning offers (soft skills, health, dealing with stress, etc.)
- Further training by external cooperation partners
Generally, our Human Resources Development department will support you in all matters relating to your personal development.
Yes, we also offer part-time clerical positions. Please have a look at the current vacancies.
The team size depends on the location.
- Team size: 5-25 employees
Usually open-plan offices with up to 50 employees
Yes, career changers are very welcome at Riverty 😊 In the job postings, you can see which jobs allow career changers.
Normally the orientation takes place in the offices at the locations. Due to the current situation, new employees are trained via MS Teams. For this purpose, two-week digital training sessions are held in which you are introduced to the different systems. Here you are prepared for different cases and can practise in the test system before the real cases start.
The basic working hours are as follows:
- A 40-hour week (five days)
- Working time model = flexi-time: If necessary, overtime can be worked and compensated by time-off in consultation with the manager.
- There is shift work in some departments (early and late shift)
You can find more detailed information about your individual working hours in the job posting.
Meet your future colleagues
Simone, Teamlead in Verl
"Riverty has always supported me on my way from being an agent to becoming a team leader. Good ideas are definitely heard here and everyone has the chance to develop personally and professionally. With my career path, I want to be a role model for my colleagues and encourage them to follow their own path with us."
Anja, Agent in Wien
"I'm happy to have found a warm and welcoming employer at Riverty that challenges and encourages me, pays attention to transparency and creates modern workplaces."
Jessica, Agent in Verl
"The digital training and onboarding processes make it very easy for new employees to get started at Riverty. If I have any questions, my colleagues are always happy to help me."
Ursula, Agent in Wien
"At Riverty, everyone has the possibility to grow - depending on their knowledge and experience. I like working here because the cooperation between younger and older employees is great."
Janos, Operations Lead in Verl
"For many years now, I have been able to help shape the exciting field of telecommunications together with great colleagues and clients. Do you want to be part of our team with the same enthusiasm for shaping your future and that of our company? Then start your journey with us!"
Nils, Agent in Potsdam
"Riverty, enables me to spend as much time as I want with my newborn daughter and still complete all my tasks in a timely and reasonable manner due to the trust of my supervisors and the home office offer."
Bärbel, Agent in Potsdam
"Even at the age of 60 you can start again! Riverty gave me the opportunity and now I've been back for almost 3 years and I am still enjoying it."
Simone, Teamlead in Verl
"Riverty has always supported me on my way from being an agent to becoming a team leader. Good ideas are definitely heard here and everyone has the chance to develop personally and professionally. With my career path, I want to be a role model for my colleagues and encourage them to follow their own path with us."
Anja, Agent in Wien
"I'm happy to have found a warm and welcoming employer at Riverty that challenges and encourages me, pays attention to transparency and creates modern workplaces."
Jessica, Agent in Verl
"The digital training and onboarding processes make it very easy for new employees to get started at Riverty. If I have any questions, my colleagues are always happy to help me."
Ursula, Agent in Wien
"At Riverty, everyone has the possibility to grow - depending on their knowledge and experience. I like working here because the cooperation between younger and older employees is great."
Janos, Operations Lead in Verl
"For many years now, I have been able to help shape the exciting field of telecommunications together with great colleagues and clients. Do you want to be part of our team with the same enthusiasm for shaping your future and that of our company? Then start your journey with us!"
Nils, Agent in Potsdam
"Riverty, enables me to spend as much time as I want with my newborn daughter and still complete all my tasks in a timely and reasonable manner due to the trust of my supervisors and the home office offer."
Bärbel, Agent in Potsdam
"Even at the age of 60 you can start again! Riverty gave me the opportunity and now I've been back for almost 3 years and I am still enjoying it."
Contact us!
Have you not found an answer to your question? We will help you! Please contact career@riverty.com