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Learn moreDebt collection for insurance companies
Riverty is an expert in debt collection for insurance companies and has more than 20 years of experience in the industry as a partner of renowned insurance companies. In over 350,000 new claims per year, we recover outstanding premium receivables and maintain more than 100,000 customer relationships for insurers every year - even in critical phases of late payment.
Joint success: acting efficiently, fairly and digitally with Riverty
2 out of 3 insurance customers with outstanding receivables already use Riverty's digital touchpoints. That's why we are the perfect partner for debt collection for insurance companies in the digital age. Our approach is fair and digital: we offer your end customers a digital user journey. This also benefits you as a client, as all claims and results can be monitored digitally with real-time access.
Customer-centric & digital
At Riverty, we put people at the center of debt collection processes. In addition to fair debt collection, we also offer digital services for financial education. This improves the customer experience, guarantees you loyal customers and reduces payment defaults in the long term.
Keep track at all times
You always have complete insight into the processing status of each receivable in the client portal or via electronic reporting in your collection or disbursement system. You can also see your portfolio structures and all KPIs achieved in aggregated form in analytics dashboards.
Drive success with KPIs
Our experts create new perspectives and advise you on how you can take your receivables management to the next level - while always keeping an eye on the optimization of insurance-related KPIs such as combined ratio, net promoter score or claims ratio.
Expertise in all insurance lines
Whether you are a group, a division specialist, a direct insurer, InsurTech or a regional mutual: We support you in processing your claims. Our industry-specific expertise covers all lines of business, from property, liability, accident and vehicle insurance to health insurance with its special requirements as personal insurance. See some references here:
We understand the insurance business
Riverty's insurance team is staffed with industry-specific qualified personnel: Employees in the areas of key account management, processing or legal have an insurance background.
We also work closely with a large network of experts - such as specialist lawyers for insurance law, management consultancies and the chair of insurance law at Coburg University of Applied Sciences.
We understand the insurance business
Riverty's insurance team is staffed with industry-specific qualified personnel: Employees in the areas of key account management, processing or legal have an insurance background.
We also work closely with a large network of experts - such as specialist lawyers for insurance law, management consultancies and the chair of insurance law at Coburg University of Applied Sciences.
We offer a digital customer journey
Customer expectations of flexible, customised products and digital communication are also becoming increasingly important in the insurance industry. Together with Riverty, you can provide your customers with a seamless digital customer journey throughout the entire lifecycle - including communication in receivables management. The majority of end customers of insurance companies now settle their outstanding claims completely digitally.
We guarantee customer loyalty
New, digital competitors are entering the market and customers are increasingly willing to switch. It is important for insurance companies to secure the loyalty of their customers. The Riverty approach: retaining customers with fair and personalised receivables management and avoiding premature contract terminations for customer relationships that are worth keeping.
"In line with our brand promise 'Simple. Human.', we were looking for a partner who would focus on our policyholders and support us in strengthening our relationship with them."
Harald Hennes
Head of Debt Collection, Barmenia Versicherungen
Special requirements of insurance companies
We are experts in your industry: At Riverty, you can rely on our many years of experience and expertise in ensuring data protection, IT security and compliance with legal regulations.
GDPR-compliant
We always keep an eye on specific data protection requirements in the insurance sector and regulatory law. The information security management system is certified in accordance with ISO 27001.
Insurance law
We clarify insurance-related questions from your end customers and provide support in settling outstanding claims. In addition, we advise our insurance clients on the optimal organisation of the pre collection process (dunning procedure in accordance with German insurance law).
System integration
Riverty is highly proficient in the standard SAP FS-CD software and has practical experience in integrating SAP FS-CD or accounting and inventory management systems such as Guidewire and Legacy in various configurations.
Our solutions for insurance companies
We support you with outstanding receivables - with fair and digital debt collection processes. Benefit from our industry expertise.
